Refund Policy

At MarshPassage, we prioritize customer satisfaction and strive to ensure that every order placed through marshpassage.click meets our high standards of quality. However, we understand that there may be occasions where you are not entirely satisfied with your purchase. Our refund policy outlines the circumstances under which a refund may be issued:

Cancellation Before Order Preparation

If you wish to cancel your order before it has been prepared, please contact us immediately at +44 20 7946 0958. If your order has not yet been prepared, we will cancel it and issue a full refund in the original form of payment.

Issues with Your Order

If there are problems with your order, such as missing items or incorrect products, please contact us within 24 hours of receipt, and we will correct the mistake. Depending on the situation, we may offer a full or partial refund, a store credit, or a replacement.

Quality Concerns

If your dissatisfaction arises from the quality of the products received, please contact us within 24 hours of receiving your order. We will require a description of the issue and, if necessary, photographic evidence to review your case. Upon assessment, if your claim is valid, we may issue a refund or replacement.

Non-Refundable Items

There are certain instances where a refund is not available, including:

• Orders that have been fully consumed or discarded.
• Any complaints made beyond 24 hours of order receipt.
• Gift cards, tips, and donations.

Refund Processing

Upon approval of your refund request, we will process your refund to the original method of payment within 7-10 business days. Please note that, depending on your bank or credit card company, it may take additional time for the refund to post to your account.

Changes to the Refund Policy

MarshPassage reserves the right to modify this refund policy at any time. We recommend customers review it regularly to stay informed of any changes. Your continued use of marshpassage.click after any changes constitutes your acceptance of the new terms.

Refund Policy Inquiries

If you have any questions or concerns regarding our refund policy, please do not hesitate to reach out to us at +44 20 7946 0958. Our customer support team will be happy to assist you.

Physical Location

For any face-to-face inquiries or if you prefer to address your concerns in person, you are welcome to visit our establishment at:

MarshPassage
43 Bedford Street, Westminster, London, WC2E 9HA, United Kingdom

We thank you for choosing MarshPassage for your dining experience, and we look forward to serving you.